Our Policies

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:

  • Items marked “Non-Returnable” on the sale page
  • Items you have already assembled

To start a return, please email service@richicollection.com and we will work with you to help find the solution to any problem.

Refund Options

We exclusively offer store credit as our refund. Any associated return shipping costs will be deducted from the refund amount. 

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